We remain just as accessible post sale as we were before and during the sale! Our after-sales support goes above and beyond what you may have come to expect from an online retailer.
Our website is full of relevant and detailed information.Our website is easy and clear to navigate with a secure shopping cart, designed for a pleasant shopping experience.Our customer service is par none! We encourage you to Google our name and compare our customer service reviews to our competitors'.Call us and you will be connected with a live, polite and knowledgeable representative. We are available to answer the phone during business hours.The website is dedicated to watches - we don't also sell bags, flatware and toys, etc. Watches are our specialty - it is all we do and we do it well.Our 14-day Money Back Guarantee does not affect your statutory rights.Top 10 reasons to buy from Prestige Time: We are sorry but we cannot offer exchanges or refunds if your item has been specially made to order or personalised to your requirements. We will be more than happy to offer you an exchange or refund provided that your purchase is returned to us with 14-days in its original condition, unworn, with the original packaging and sales receipt. We're committed to selling high-quality jewellery and watches that we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please note that inter-store transfers can take upto 2 days to arrive in the shop. You must book an appointment for your collection before visiting. We'll send you a confirmation email to say that your order is ready to collect and you'll need to bring photographic ID with you.
We can ship your order to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool, ROX Newcastle or ROX Battersea for collection.
Orders over £250 are guaranteed for delivery before 1pm on the next day after dispatch. Orders under £250 will arrive the next day after dispatch.
Orders placed before 3pm are usually dispatched on the same day.įree Next Day delivery via DPD is available on all UK orders.
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